We adhere to recognised industry standards and codes of practice relevant to property management and contracting.
We work alongside RICS regulated professionals and align our processes with recognised RICS standards and guidance, ensuring a consistent and considered approach across all areas of the business.
Our internal systems and procedures are designed to support these standards, with a focus on accuracy, transparency and clear record keeping.
We are a member of The Property Ombudsman, providing clients and leaseholders with access to an independent redress service.
We operate a formal complaints procedure, ensuring that any concerns are handled promptly, fairly and transparently, with clear escalation routes where required.
We operate in accordance with UK GDPR, with appropriate systems and controls in place to protect personal and business data.
We carry out appropriate due diligence in line with anti money laundering regulations where applicable, including verification of clients and counterparties.
We maintain appropriate levels of insurance to support our operations, including professional indemnity, public liability and employers’ liability cover.
We work with contractors and suppliers who meet our compliance and quality expectations, ensuring appropriate qualifications, insurance and adherence to health and safety requirements.
Our compliance framework is regularly reviewed to ensure it remains aligned with current legislation, industry guidance and best practice.
Speak to our expert team about management, facilities or contracting services.